The Sigma Project

Introduction How to use Foreword Executive summary Opportunities Risks & threats Helping take action Guiding principles Management framework Improving performance SIGMA Principles Management Framework Views on the Guidelines

Improved performance is the key aim of the SIGMA Guidelines. This is achieved not by prescribing levels of performance in the Guidelines themselves, but by setting out how organisations should set performance targets that are consistent with the operating principles they have adopted; measure their performance against these targets over time and report against them – taking action to remedy any situations where the level or speed of performance improvement is insufficient to achieve the targets that have been set.

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